Choosing the right service
High-Security Locks can fail because of wear, alignment, internal components, keys, installation, or surrounding door hardware. A useful service call starts by identifying the symptom before deciding to replace the lock.
Repair, rekey, or replace?
Rekeying changes which key operates a compatible lock without replacing the entire lock. Repair addresses a mechanical problem. Replacement is appropriate when the hardware is damaged, incompatible with the goal, or no longer serviceable.
Installation details matter
Door preparation, backset, handing, strike alignment, fire and exit requirements, and the existing hardware can all affect an installation. Commercial door hardware may need a different approach than residential hardware.